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What is Robotic Process Automation?

Robotic process automation (RPA) is for knowledge-driven companies, what physical robots are to a carfactory, as an example.

RPA is about automation, optimizing efficiency and productivity, as well as significantly reducing cost associated with human labor.

Where as the carfactorys robots make cars, the RPA softwarerobots do the same for an organizations internal processes.

Why software robots?

Clever use of softwarerobots can automate a myriad of human administrative tasks. This optimizes workflows so that your employees can focus on their core work areas. This significantly increases the efficiency of the given department.

Our many years of experience tell us that in the vast majority of both private and public organizations, there are great opportunities for internal process optimization. Processes that can rightly be digitally optimized and automated through RPA technology.

Dataexchange, integrations and software robots

We have performed automation for a lot of cross-industry organizations. We have done process automation for turistorganisation Destination Bornholm, Danish National Archives, tailor Mond of Copenhagen, the union BUPL and HOD, and many more.

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Centralized RPA-platform

Our integrations-/RPA-platform is nothing less than a breakthrough in integrations- and softwarerobot-technology.

The purpose of an RPA platform is to automate as many workflows as possible. The purpose of the platform is to distribute the information that the software robots collect, independent of front ends. Thereby, data is collected and redistributed from one place. This results in a more secure and robust overall stack, which is far more susceptible to any changes in front ends.

It allows employees to spend their time on core tasks that still require human handling. Several manual key tasks, transfers of data from one system to another, requests for data from other systems etc. can thus be solved by software robots.

The platform is a great tool for complex integration tasks, as the platform centralizes all data streams, and then distributes data, to the right systems.

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Traditional integrations

Since the 1990’s traditional data-integrations, has only been accessible to larger companies and organizations.

For a long time, data integrations have been an extravagant investment that could only be paid for by the largest companies.
Should more systems be integrated, it was with an architecture as shown in the illustration.

In a one-to-one relationship, the systems were integrated so that data could be exchanged. Of course, the traditional integrations seem to matter, but they are enormously expensive, and have entailed a lot of risks.

This has changed in the meantime. New RPA platforms connect all systems to one main system, from where the data is exchanged.

 

TwentyFour cases

The National Serviceplatform & FMK

Our platform knows no restrictions.

In addition to ERP-, CRM- and specialbuilt systems, we have done automation of workflows with The National Serviceplatform (NSP) and Shared Medicine Card (FMK).

See below which systems we, among others, has integrated through the TwentyFour RPA- and integrationsplatform.

Faster casemanagement

BUPL uses the highly specialized case management system, Modulus DMS, developed by NetCompany. This system was integrated with their online platform, so that the data is sent directly fra BUPL’s platform to Modulus. This has significantly reduced employees case processing times.

In addition, NemID was integrated through our platform, so the user only had to authenticate once, at the first login. This saves the user from having to log in via NemID, more than once.

TwentyFour cases

The National Serviceplatform & FMK

Our platform knows no restrictions.

In addition to ERP-, CRM- and specialbuilt systems, we have done automation of workflows with The National Serviceplatform (NSP) and Shared Medicine Card (FMK).

See below which systems we, among others, has integrated through the TwentyFour RPA- and integrationsplatform.

Faster casemanagement

BUPL uses the highly specialized case management system, Modulus DMS, developed by NetCompany. This system was integrated with their online platform, so that the data is sent directly fra BUPL’s platform to Modulus. This has significantly reduced employees case processing times.

In addition, NemID was integrated through our platform, so the user only had to authenticate once, at the first login. This saves the user from having to log in via NemID, more than once.

ERP-Integrations

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three-column-icon Microsoft Dynamics 365

Dynamics 365 has a wide range of built-in functionality, that will increase the efficiancy of the given department.

Using a RPA-technology like our RPA-Platform, an organization will be able to import and export data to and from Dynamics 365 with no human interaction.

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three-column-icon Microsoft Dynamics NAV, AX, C5

Our software robots are already working in several NAV, AX and C5 RPA’s.

Among others Bella Center Hospitality Group, Løwener, Finans Danmark and Ny Carlsberg Glyptotek. In these cases software robots has replaced the manuel task, with great efficiancy.

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three-column-icon SAP Business One, ByDesign, HANA and more.

Integrations with higly specialized ERP’s, like SAPs specialbuilt systems, can be challenging to develop and maintain.

Thanks to our platforms impressive architecure, we kan integrate SAP systems, and keep the cost far below market level.

Specialized systems

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three-column-icon the National Service Platform (NSP)

Using RPA-technology, TwentyFour has managed to integrate Spot Clinics’ journalsystem with Sundhedsdatastyrelsens Nationale Serviceplatform NSP.

The integrations was developed as part of an optimization of internal processes. TwentyFour is one of the only Danish agencies able to integrate systems with NSP.

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three-column-icon Shared Medicinecard (FMK)

Our software robots work at high pressure through the FMK integration that we have built for Apotekeren and Spot Clinics.

As with the National Service Platform, this also applies to FMK – TwentyFour is one of the only Danish agencies that can integrate with the two health systems.

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three-column-icon Modulus DMS

As part of developing a better user- and employerworkflow, that needed to reduce casehandling time and highten ease of use, we integrated Modulus DMS with BUPL‘s online platform.

The integration has saved BUPL’s employees hours of manual labor.

CMS

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three-column-icon Wordpress

TwentyFour’s centralized integrations- and RPA-platform is implementing a number of solutions, including WordPress. Among others Bella Center Hospitality Group, BUPL, Glyptoteket, Apotekeren and many more.

Here data is exchanged between WordPress, ERP and CRM systems, journal systems, case management systems and many more. Our software robots perform tasks that were previously solved by humans. It saves organizations many hours of manual labor.

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three-column-icon Umbraco

Dataexhange between Umbraco and uCommerce and accounting systems is an obvious task for our RPA-platform.

By connecting Umbraco with the organization’s additional systems, enormous human resources are saved and significantly streamlined.

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three-column-icon Drupal

As with other CMSs, there is immense potential for optimization in the company, through integration between Drupal and the company’s other systems.

Our integration- / RPA-platform connects the CMS Drupal, Drupal Commerce, ERP, CRM etc. to automate processes across the company.

CRM

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three-column-icon Salesforce

Salesforce is an obvious candidate to integrate, as part RPA for many sales companies. Particularly in connection with marketing automation.

Integrating Salesforce automates business processes, reduces data errors, minimizes IT costs, and achieves synchronized customer information across all platforms.

We have integrated Salesforce for Atos Medical, in connection with a RPA-project we did for them.

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three-column-icon Pipedrive

For Bergs Potter, we integrated Pipedrive with their webshop. Thus, information about sales and customers is retrieved, directly from their online webshop for Pipedrive.

In TwentyFour, we have integrated our Pipedrive with our accounting system, so that our accounts are constantly updated with live data and statistics from Pipedrive.

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three-column-icon HubSpot

HubSpot is among the most popular CRMs for pipeline control and automated marketing.

HubSpot provides numerous options for optimization and automation through our RPA-platform.

Export and import data from HubSpot automatically and without human intervention. Keep HubSpot updated with live data and forward data from HubSpot to accounts, website or third parties.