Mond of Copenhagen is disrupting the custom tailored suits industry by developing and integrating a digital platform that will be used by both customers and employees in physical stores and on the webshop
The retail industry is changing rapidly and it may be difficult for newly established players to gain the attention of the market. But, Mond of Copenhagen is different. Mond of Copenhagen has identified a need in the suit industry and has invested heavily in a completely unique integration system.
Mond of Copenhagen came to Twentyfour (formerly HTML24) with a desire to link the experience for its customers in the physical stores with the experience on the webshop, which will increase the overall customer experience for its customers.
The goal is to create quality custom-tailored suits for everyone and the company wants to be among the best in the world in custom-tailoring. With that goal, Mond of Copenhagen came to Twentyfour, and together, we embarked on a journey with the goal being to digitally support Mond of Copenhagen’s mission.
Dress to impress with custom tailoring
The business model of Mond of Copenhagen builds on a goal to create quality custom-tailored suits for everyone. The founders based the business model on the Asian trend of custom tailoring suits.
The brothers wanted to bring this service to Denmark, and so they did in 2009. Mond of Copenhagen has invested in a 100% custom-tailored solution; meaning, suits and shirts made according to the customer’s individual measure, needs, and wishes.
The task was to create a unique digital customer experience
In 2017, Mond of Copenhagen had its focus on opening its third store, which meant that an investment in the integration of digital systems became necessary. Mond of Copenhagen wanted the new digital system to support the customer experience between its webshop and physical stores so that the customer experience for each and every customer could be improved.
Mond of Copenhagen was looking for a digital agency with expertise in developing, integrating, and automating digital processes and solutions. Twentyfour was hired to build a new custom POS system, a new custom webshop, and to integrate these with the inventory and order management.
In close cooperation with Mond of Copenhagen, Twentyfour has developed a unique new webshop and a custom-built POS system on which customers can design and personalize their suits and shirts from home and in-store. Also, Twentyfour has integrated the webshop, POS system, and Mond of Copenhagen’s supplier system, iSupply, through our own integration platform, KOEBT.
With the new integration of the many systems, Mond of Copenhagen and its customers have the opportunity to follow every step of the production – right up until the new suit and shirt is ready for pick-up.