What is Robotic Process Automation?
As an example, robotic process automation (RPA) is what physical robots are for knowledge-driven companies to a car factory. RPA is about automation, optimizing efficiency and productivity, as well as significantly reducing costs associated with human labor. Whereas car factory robots make cars, the RPA software robots do the same for an organization’s internal processes.
Why software robots?
Clever use of software robots can automate a myriad of human administrative tasks. This optimizes workflows so your employees can focus on their core work areas. This significantly increases the efficiency of the given department.
Our many years of experience tell us that in the vast majority of both private and public organizations, there are great opportunities for internal process optimization. Processes that can rightly be digitally optimized and automated through RPA technology.
Data exchange, integrations, and software robots
We have performed automation for a lot of cross-industry organizations. We have done process automation for the tourist organization Destination Bornholm, the tailor Mond of Copenhagen, the trade unions BUPL and HOD, and many more.
Centralized RPA-platform
Our integrations/RPA platform is nothing less than a breakthrough in integrations- and software robot technology.
The purpose of an RPA platform is to automate as many workflows as possible. The platform’s purpose is to distribute the information the software robots collect, independent of front ends. Thereby, data is collected and redistributed from one place. This results in a more secure and robust overall stack, which is far more susceptible to any changes in front ends.
It allows employees to spend time on core tasks that require human handling. Several manual key tasks, data transfers from one system to another, requests for data from other systems, etc., can thus be solved by software robots.
The platform is a great tool for complex integration tasks, as the platform centralizes all data streams and distributes data to the right systems.
Traditional integrations
Since the 1990’s traditional data integrations have only been accessible to larger companies and organizations.
For a long time, data integrations have been an extravagant investment that could only be paid for by the largest companies.
Should more systems be integrated, it was with architecture, as shown in the illustration.
In a one-to-one relationship, the systems were integrated to exchange data. Of course, the traditional integrations seem to matter, but they are enormously expensive and have entailed a lot of risks.
This has changed in the meantime. New RPA platforms connect all systems to one central system, from where the data is exchanged.
Twentyfour cases
The National Service platform & FMK
Our platform knows no restrictions.
In addition to ERP-, CRM- and specially built systems, we have done automation of workflows with The National Service platform (NSP) and Shared Medicine Card (FMK).
See below which systems we, among others, have integrated through the Twentyfour RPA- and integrations platform.
Faster case management
BUPL uses the highly specialized case management system, Modulus DMS, developed by NetCompany. This system was integrated with their online platform to send the data directly from BUPL’s platform to Modulus. This has significantly reduced employee case processing times.
In addition, NemID was integrated through our platform, so the user only had to authenticate once, at the first login. This saves the user from logging in via NemID more than once.
Twentyfour cases
The National Service platform & FMK
Our platform knows no restrictions.
In addition to ERP-, CRM- and specially built systems, we have done automation of workflows with The National Service platform (NSP) and Shared Medicine Card (FMK).
See below which systems we, among others, have integrated through the Twentyfour RPA- and integrations platform.
Faster case management
BUPL uses the highly specialized case management system, Modulus DMS, developed by NetCompany. This system was integrated with their online platform to send the data directly from BUPL’s platform to Modulus. This has significantly reduced employee case processing times.
In addition, NemID was integrated through our platform, so the user only had to authenticate once, at the first login. This saves the user from logging in via NemID more than once.
ERP integrations
Microsoft Dynamics 365
Dynamics 365 has a wide range of built-in functionality that will increase the efficiency of the given department.
Using an RPA technology like our RPA platform, an organization can import and export data to and from Dynamics 365 without human interaction.
Microsoft Dynamics NAV, AX, C5
Our software robots are already working in several NAV, AX, and C5 RPAs.
Among others Bella Center Hospitality Group, Løwener, Finans Danmark and Ny Carlsberg Glyptotek. In these cases, software robots have replaced manual tasks with great efficiency.
SAP Business One, ByDesign, HANA and more.
Integrations with highly specialized ERPs, like SAP’s specially built systems, can be challenging to develop and maintain.
Thanks to our platform’s impressive architecture, we can integrate SAP systems and keep costs far below market level.
Specialized systems
The National Service Platform (NSP)
Using RPA technology, Twentyfour has integrated Spot Clinics’ journal system with the Sundhedsdatastyrelsens Nationale Service platform NSP.
The integrations were developed as part of an optimization of internal processes. Twentyfour is one of the only Danish agencies able to integrate systems with NSP.
Shared Medicinecard (FMK)
Our software robots work at high pressure through the FMK integration that we have built for Apotekeren and Spot Clinics.
As with the National Service Platform, this also applies to FMK. Twentyfour is one of the only Danish agencies that can integrate with the two health systems.
Modulus DMS
As part of developing a better user- and employee workflow that needed to reduce case handling time and heighten ease of use, we integrated Modulus DMS with BUPL‘s online platform.
The integration has saved BUPL’s employees hours of manual labor.
CMS
Wordpress
Twentyfour’s centralized integrations- and RPA platform is implementing several solutions, including WordPress. Among others Bella Center Hospitality Group, BUPL, Glyptoteket, Apotekeren, and many more.
Here data is exchanged between WordPress, ERP and CRM systems, journal systems, case management systems, and many more. Our software robots perform tasks that humans previously solved. It saves organizations many hours of manual labor.
Drupal
As with other CMSs, the company has immense potential for optimization through integration between Drupal and the company’s other systems.
Our integration-/RPA platform connects the CMS Drupal, Drupal Commerce, ERP, CRM, etc., to automate processes across the company.
CRM
Salesforce
Salesforce is an obvious candidate for many sales companies to integrate as part of RPA. Particularly in connection with marketing automation.
Integrating Salesforce automates business processes, reduces data errors, minimizes IT costs, and achieves synchronized customer information across all platforms.
We have integrated Salesforce for Atos Medical in connection with an RPA project we did for them.
Pipedrive
For Bergs Potter, we integrated Pipedrive with their webshop. Thus, information about sales and customers is retrieved directly from their online webshop for Pipedrive.
In TwentyFour, we have integrated our Pipedrive with our accounting system to constantly update our accounts with live data and statistics from Pipedrive.
HubSpot
HubSpot is among the most popular CRMs for pipeline control and automated marketing.
HubSpot provides numerous options for optimization and automation through our RPA platform.
Export and import data from HubSpot automatically and without human intervention. Keep HubSpot updated with live data and forward data from HubSpot to accounts, websites, or third parties.
