User-friendly website with multiple integrations to match desired service level - we created the previous site to improve members' experience
BUPL is a union for personnel in education, such as teachers, kindergarten teachers, and supporting staff. With over 60,000 members today, it’s a trustworthy institution with know-how, established on the 1st of January 1973. The union fights for the rights of its members regarding legislature, employment, pensions, and so on. BUPL exists for its members, making its value proposition to listen to them – this means that the power of decision is in the members’ hands. It’s a democratic community divided into several governing political forums and organizations for pedagogic students and pensioners. The members also have the opportunity to influence BUPL’s development by being engaged in membership surveys and by participating in professional and political workshops.
Before our previous collaboration, BUPL’s goal is to reach its customers’ expectations and to keep them satisfied at all times. To do so, the union felt like it needed to replace its outdated website with a new one that is responsive and user-friendly and has an appealing design and layout. Also, to fulfill the desired level of service, BUPL needed to change its system extensively and integrate new systems to provide a safe and seamless experience for members and staff. As the union deals with big data on several platforms and manners, it’s vital to show the members that its website is safe and reliable.
Consequently, BUPL reached out to Twentyfour (former web supplier) and asked for our help with a responsive website and integrating systems, all focusing on the union’s vision. Twentyfour has previously worked with several unions and has the experience to align BUPL’s values with its website. The former website improved user experience and provided users with an intuitive, user-friendly interface. As for the perks that came with integrating the existing systems with new ones, human errors got minimized, and resources were saved.
BUPL desired a new, modern, and responsive website, and Twentyfour delivered that in our previous collaboration
The first step in the former collaboration between Twentyfour and BUPL was the discussion and reconciliation of expectations of the implementations according to BUPL’s values. These values were discussed between the two, giving Twentyfour a better understanding of implementing the desired changes.
The next step was implementing the previously discussed changes, which was done clearly and efficiently since Twentyfour’s employees are always aligned. The implementation basically lies in the coding of the website and the designing process.
Overall, Twentyfour (as the former web supplier) was responsible for delivering:
- A responsive website on desktop, mobile, and tablet.
- A website with an appealing design and layout.
- A WordPress website that was easy to manage by BUPL’s employees.
- Q&A page for members, reducing the time spent in customer support.
- Improve case processing time by integrating Modulus DMS with the website.
- Integrate NemID for secure login.
The website (previously developed by Twentyfour) for BUPL was created in WordPress, including PHP, a general-purpose scripting language for web development. Choosing WordPress was an efficient and easy-to-use platform, allowing BUPL’s employees to make changes and customize the pages according to their former vision. The website was responsive on all devices, whether accessed from a desktop computer, mobile, or tablet.
The design and layout of the pages were chosen to fit the union’s value proposition. The colors from the website were the same as BUPL’s logo, maximizing the impact on the users. The design was elegant and appealing, turning the website into a professional, trustworthy platform where members could easily find what they needed.
To reduce the processing time, Twentyfour integrated the Modulus DMS System. It streamlined the internal processes, ensured uniform data, and made the flow more user-friendly. For BUPL, it worked in the way that it allowed members to fill out forms directly from the website by connecting them to BUPL’s online membership platform.
For a safer website and secure access to information and personal data, Twentyfour used NemID and obtained an SSL certificate for the website. To help BUPL maintain its former website’s safety, Twentyfour and BUPL made a maintenance agreement until the partnership ended.
A maintenance agreement states that Twentyfour is always in charge of securing the website and keeping it up to date with the latest technological updates. This ensures optimal speed and reduces some risks, such as errors on the website, slow response times, and unexpected downtime.