Brand new user-friendly website with a modern design and layout incorporating several intuitive functions for the members - but also for the staff. The website focuses on security in all aspects: From the log-in action, to signing significant documents and safe transfer of data

Centralforeningen for Stampersonel (CS) is the Danish Defense’s largest union for civilian and military personnel. With over 9,000 members, it handles its members’ rights in various branches: Army, Air Force, National Emergency Management Agency, etc.

Its value proposition is to carry out the professional interests of its members, including wages and social aspects, employment, education, and their working environment. CS assures that the conditions for the previously mentioned aspects are following the agreements members have with the Danish Defense.

CS’s business goals concern getting its customers the best terms and working conditions. The union’s purpose is to contribute and ensure that The Danish Defense treats its members accordingly by acknowledging their rights and strengthening the community.

As one of the best unions for military personnel, CS felt like its website had to rise to its customers’ standards. It was in need of a new design and layout, it needed better safety measures, and also, it lacked advanced search, e-signature function, and a page focusing on pensions. Overall, the goal was to have a website that offers a better user experience. The focus of the new professional website is to accommodate and establish a future-proof digital solution in a more profound way than CS ‘previous website.

Therefore, Centralforeningen For Stampersonel approached Twentyfour and used our help to fulfill its business goals through a new professional website and a subsite based on pension funds. Twentyfour will connect the digital platforms CS uses and create a user-friendly solution that will ensure that CS will continue to be Danish military personnel’s preferred union.

The main task was to create a new professional website with several vital features for a better customer experience

But also to create a seamless workflow for CS employees. As a secondary task, a subsite for pension funds was created with the same layout, design, and features as the main CS website.

The project started with an RSP (Requirement Specification Project), which consists of a workshop with CS and Twentyfour. The workshop is a physical meeting, and its purpose is to get an overview of all the page types, their individual functionalities, and their design and responsiveness. The RSP takes place at the beginning of the process so that Twentyfour can operate efficiently, save time, and reduce costs. It also gives Twentyfour better insights into the project and ensures that the solution is aligned with CS ‘values ​​and visions.

The next phase is a second workshop with Twentyfour and an ERP agency, a third-party providing e-signature and logic for the project. The purpose of the meeting is to coordinate and discuss the APIs (Application Programming Interface) and general expectations.

The process continues with the implementation phase, which is the website’s coding part and the CMS’s designing process (Content Management System). This is done in an efficient way since all the developers follow the same RSP document. 

RSP also contains the goals of the project, which were the following:

• New and improved design and layout of the website.
• Advanced search function.
• Q&A page with self-service.
• Integration of CS ‘TR Handbook (a ‘manual’ ‘containing additional information on the members).
• Contact page with chat area where you can now attach files to your messages.
• The functionality of pages for SoMe sharing.
•  Secure login with NemID for members.
• A page containing members’ agreements with CS.
• E-signature implementation for members’ documents.
• Members’ customization in the login section.
• CS Pension website with a similar layout.

Besøg Centralforeningen for Stampersonel here!